If you are designing a website for a hospital or healthcare facility, you need to make sure that your website is user-friendly. Because these websites are so often used by people in distress, users must be able to accomplish three tasks easily:

1) Find the right health provider to get treatment

2) Retrieve medical records, such as test results and other health information

3) Pay their bills

What do all of these things have in common? They all require a thorough understanding of UX best practices. If your primary users can’t navigate the website easily and accomplish their goals, your website won’t be a success. After looking at many healthcare websites,

Occasionally we encounter a hospital website that was created on the mistaken belief that “if you build it, they will come,” to borrow a line from Field of Dreams. The marketing plan for attracting patients falls woefully short of expectations because “set-it-and-forget-it” isn’t a plan, and that simply doesn’t work.